Back in Janaury 2015 the Municipal Services Office (MSO) launch the OneService app. The app aims to make it more convenient for the public to send service requests and feedback on municipal issues around Singapore. OneService serves as a common platform for all requests as it routes each feedback to the relevant agency for fast response and action.
OneService started with 7 categories but is now improved to have 12 categories for municipal issues, namely :
- Animals & Birds
- Roads and Footpaths
- Drains and Sewers
- Parks and Greenery
- Facilities in HDB Estates
- Drinking Water
- Construction Sites
- Abandoned Trolleys
- Shared Bicycles
When user selects an issue there are subcategories listed under it to make it easier to report and give feedback. Users can view the progress of their feedback under `Track Cases` and rate their experience when the issues are resolved.
The Android and iOS app are complemented by the OneService web portal which shows additional information such as news, services directory, facilities and amenities in the neighbourhood, recycling points, and others.
The feedback received are further analysed by OneService to improve the services of the respective agencies involved. If you have suggestions to improve the OneService App and Portal, you can reach them directly at [email protected].