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The Institute of Service Excellence (ISE) at the Singapore Management University (SMU) (卓越服务研究院) released the 2019 full-year results for the Customer Satisfaction Index of Singapore (CSISG), alongside the announcement of results for the Finance & Insurance and Healthcare sectors for the 4th quarter (Q4) of 2019. The 2019 national score rose to 74.3 points (on …

With greater awareness around safe distancing during the COVID-19 outbreak, the Infocomm Media Development Authority, (“IMDA”), together with industry partners, has embarked on a national community effort with a call to Singaporeans to “Stay Healthy, Go Digital”, encouraging people to continue with their daily lives while staying healthy through digital means. This collaboration aims to …

The Agency for Science, Technology and Research (A*STAR), and Tan Tock Seng Hospital (TTSH), Singapore, have successfully developed a test kit which can detect the presence of the SARS-CoV-2 virus which causes COVID-19, quickly and with high accuracy. Called Fortitude Kit 2.0, the test was co-developed with, and validated by TTSH. It is the first …

From 27 March 2020, 0900 hours, all travellers arriving in Singapore, including residents [Singapore Citizens (SC), Permanent Residents (PR)], and Long-Term Pass (LTP) holders (Student’s Pass, Dependant’s Pass, Work Pass and Long-Term Visit Pass Holders), must submit a health declaration before proceeding with immigration clearance. They will have to do so via the SG Arrival …

Mr. Masagos Zulkifli, Minister for the Environment and Water Resources, urged members of the public and stakeholders to stay vigilant and continue their efforts in the fight against dengue. Over 4,000 dengue cases have been reported since the start of this year, which is about double the 2,026 dengue cases reported in the same period in 2019. A key concern …

To help support and supplement current contact tracing efforts, Government Technology Agency (GovTech), in collaboration with the Ministry of Health (MOH), has developed a mobile app called TraceTogether. The app launched on 20 March. TraceTogether supports nationwide efforts to reduce the spread of COVID-19. By downloading the app and consenting to participate in TraceTogether, users …

FairPrice employs an ongoing strategy of source diversification, working with suppliers from multiple countries, to ensure that the community has a stable supply of daily essentials at affordable prices. The co-operative imports from over 70 countries around the world. Hence, product categories from Malaysia are complemented by similar categories from other countries. In addition, FairPrice …

Grab, Southeast Asia’s leading super app, and the Infocomm Media Development Authority (IMDA) today announced a partnership to pilot Grab Ventures Ignite (GVI), a 14-week accelerator programme, for Singapore-based startups with interest to venture overseas. The Singapore pilot of GVI will focus on high potential startups with an aspiration to launch in the Vietnamese market. It will be held …

The Land Transport Authority (LTA) has awarded the contract for the design and construction of three Jurong Region Line (JRL) stations and associated viaducts to the John Holland Pty Ltd – McConnell Dowell South East Asia Pte Ltd Joint Venture at a contract value of $265.4 million. The contract covers the construction of Tengah Plantation, …

CapitaLand is supporting Temasek Foundation’s Stay Prepared initiative amid the COVID-19 situation by rallying staff volunteers to distribute alcohol-free hand sanitiser to the Singapore community at 16 participating CapitaLand malls.  CapitaLand staff volunteers are expected to put in about 6,000 hours towards the initiative. The free hand sanitiser supplied by Temasek Foundation will be available for collection …