dotlah! dotlah!
  • Cities
  • Technology
  • Business
  • Politics
  • Society
  • Science
  • About
Social Links
  • zedreviews.com
  • citi.io
  • aster.cloud
  • liwaiwai.com
  • guzz.co.uk
  • atinatin.com
0 Likes
0 Followers
0 Subscribers
dotlah!
  • Cities
  • Technology
  • Business
  • Politics
  • Society
  • Science
  • About
  • Technology

DBS And GovTech To Pilot SingPass Face Verification Technology For Faster Digital Banking Sign-ups

  • July 31, 2020
Total
0
Shares
0
0
0

Observing a rise in digital banking in Singapore amid Covid-19, DBS – which banks most of Singapore – has partnered with the Government Technology Agency of Singapore (GovTech) to pilot the latter’s innovative SingPass Face Verification technology. This pilot programme aims to benefit more than one million DBS customers who are SingPass holders and do not use digital banking services, of which over 60% are seniors aged 62 and above. The technology will enable Singapore citizens and Permanent Residents to sign up for DBS’ digital banking services from their homes, with instant access to their bank accounts and banking services. For DBS customers unfamiliar with online onboarding, the SingPass Face Verification feature is designed to help expedite their digital banking registration process in a more intuitive and seamless manner.

“Amid one of the greatest disruptions ever witnessed in our time, we are more cognisant than ever about the importance of leveraging digital technology to quickly serve up solutions that benefit the wider public,” said Jeremy Soo, Head of Consumer Banking Group (Singapore) at DBS Bank. “In line with Singapore’s Smart Nation agenda, we have been introducing innovative digital solutions over the years that provide easier, more seamless ways to bank. Together with GovTech Singapore, we aim to support those who are journeying into digital banking for the first time, and to help foster resilient digital habits that will last for years to come.”

Kok Ping Soon, Chief Executive, GovTech, said, “We are delighted to partner leading digital bank DBS in piloting SingPass face verification for simpler customer journeys. As our Smart Nation digital identity, SingPass enables citizens to transact seamlessly with public and private sector services, accelerating digitalisation and strengthening trust in our digital economy. We look forward to building more impactful services with the financial sector and beyond, to bring greater convenience to our citizens.”

How it works

SingPass, Singapore’s national digital identity, has rolled out its latest face verification feature which offers a trusted and convenient mode of identity verification. Businesses match the user’s presented facial image against the Government’s biometric database, and do not collect nor retain any data submitted. This helps ensure the user’s data privacy and security.

DBS/POSB customers who are keen to sign up for DBS/POSB digibank via the SingPass Face Verification may download the digibank mobile app via Apple App Store, Google Play or Huawei App Gallery.

To begin the registration process, customers need to select the identity type and enter the corresponding information. They should then select the “SingPass Face Verification” option and follow the instructions to take the selfie. The tool will scan the user’s face, which will be matched against their latest NRIC/Passport photo records from the Government’s biometric database instantly.

Upon successful matching, DBS will send an SMS-OTP to the user’s registered mobile number for verification, after which the user may create his/her preferred digibank credentials. Users should not disclose their personal details to others, including digibank credentials.

In July 2020, DBS conducted a beta trial of the SingPass Face Verification technology with over 100 seniors and students from ITE College West. The trial concluded to positive response among the participants. The majority of participants said they would recommend that their family and friends use the SingPass Face Verification option to sign up for digital banking or other banking services once available in future, as they find it much quicker and easier than existing digital banking sign-up methods that conventionally require them to have their card and PIN details on hand to complete the registration process.

Said Nancy Yeo, 66 years old, “I didn’t sign up for a digital banking account as I wasn’t confident about completing the process, but this new face verification option helped me erase any doubts. The instructions were easy to understand and the process was surprisingly enjoyable, as it was just like taking a selfie photo with my grandchild on my smartphone! This definitely changed my view about online banking, that it really isn’t as complicated as I had thought.”

Previously, customers who signed up for digital banking services online were required to use their ATM, credit or debit card and PIN to complete the verification process before they could access digital banking services for the first time. Those who did not have their card and PIN would have to wait up to five working days to receive their items by post to activate their digital banking accounts. Beyond the pilot programme, DBS customers will also have the option of using the SingPass Face Verification technology to sign up for other products and services by the end of 2020.

The feature is also being piloted in view of significant consumer shifts towards digital services, coupled with the steady rise of mobile and smartphone usage among Singaporeans, where smartphone penetration is expected to reach 80 percent of the population by 2022[1]. By the end of 2019, the bank noted that the number of customers who had been conducting their banking needs solely via mobile on the bank’s mobile banking app, DBS digibank, almost doubled from 2017 to 2019. Furthermore, close to one million DBS customers today are independent digital banking users, which means that they are active on the bank’s digital banking platforms, and have gone more than a year without visiting a bank branch or calling the bank’s contact centre for assistance. During Covid-19, more seniors have been turning to digital banking to meet their banking needs – the number of seniors who used digital banking in April and May 2020 more than tripled compared to the same period last year.


[1] https://www.statista.com/statistics/625441/smartphone-user-penetration-in-singapore/

About DBS
DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.

Recognised for its global leadership, DBS has been named “World’s Best Bank” by Euromoney, “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 11 consecutive years from 2009 to 2019.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all our 28,000 staff, representing over 40 nationalities. For more information, please visit www.dbs.com.

About Government Technology Agency
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore’s Smart Nation initiative and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Sensors & IoT, Digital Infrastructure, and Cybersecurity.

GovTech supports public agencies to manage enterprise IT operations and develop new digital products for citizens and businesses. GovTech is the public sector lead for cybersecurity, and oversees key government ICT infrastructure, as well as regulates ICT procurement, data protection and security in the public sector. GovTech is a Statutory Board under the Smart Nation and Digital Government Group (SNDGG) in the Prime Minister’s Office.

For more information, please visit www.tech.gov.sg.

Total
0
Shares
Share
Tweet
Share
Share
Related Topics
  • DBS
  • Digital Banking
  • Face Verification
  • Government Technology Agency of Singapore
  • GovTech
  • SingPass
  • SingPass Mobile
dotlah.com

Previous Article
  • Technology

Apple Central World Opens In Thailand

  • July 31, 2020
View Post
Next Article
  • Technology

Big Tech Antitrust Hearings, A NOT Wallstreet Or Mainstreet Viewpoint

  • August 3, 2020
View Post
You May Also Like
View Post
  • Cities
  • Technology

Meralco PowerGen’s PacificLight starts up 100 MW fast-response plant in Singapore

  • dotlah.com
  • June 20, 2025
View Post
  • Technology

Apple services deliver powerful features and intelligent updates to users this autumn

  • Dean Marc
  • June 12, 2025
View Post
  • Artificial Intelligence
  • Machine Learning
  • Technology

Apple supercharges its tools and technologies for developers to foster creativity, innovation, and design

  • Dean Marc
  • June 11, 2025
View Post
  • Technology
  • Working Life

It’s time to stop debating whether AI is genuinely intelligent and focus on making it work for society

  • dotlah.com
  • June 8, 2025
oracle-ibm
View Post
  • Artificial Intelligence
  • Technology

IBM and Oracle Expand Partnership to Advance Agentic AI and Hybrid Cloud

  • Dean Marc
  • May 6, 2025
View Post
  • Software
  • Technology

Canonical Releases Ubuntu 25.04 Plucky Puffin

  • Dean Marc
  • April 17, 2025
View Post
  • Artificial Intelligence
  • Technology

Tokyo Electron and IBM Renew Collaboration for Advanced Semiconductor Technology

  • Dean Marc
  • April 2, 2025
View Post
  • Artificial Intelligence
  • Technology

IBM contributes key open-source projects to Linux Foundation to advance AI community participation

  • dotlah.com
  • March 22, 2025


Trending
  • 1
    • Lah!
    • Technology
    Singapore Accelerates 5G Adoption And Commercialisation With New $30m Fund
    • January 22, 2021
  • 2
    • Lah!
    SG Clean Ambassadors Network Launched To Promote The Adoption Of 7 Habits Of Good Public Hygiene, New Social Norms For Different Settings, And Safe Distancing Requirements
    • April 1, 2020
  • women-working-cowomen-ZKHksse8tUU-unsplash 3
    • People
    The Countries With the Most Female Inventors
    • February 15, 2022
  • plant sprout 4
    • Cities
    The Rise And Significance Of Urban Agriculture
    • November 10, 2020
  • 5
    • Cities
    • People
    • Technology
    Should Your Next Company Car Be Electric?
    • March 30, 2023
  • 6
    • Technology
    Interdisciplinary Team To Develop Blueprint For Sustainable Urban Food Waste Management And Food Systems Using Black Soldier Flies
    • January 31, 2022
  • 7
    • Cities
    • People
    The World’s Most Powerful Passports Of 2020
    • June 23, 2020
  • 8
    • Lah!
    ​SP Group embarking On S$30 Million In Research And Education Initiatives With NTU Singapore
    • August 21, 2020
  • 9
    • Lah!
    Plans To Fight Coronavirus Must Pay Attention To The Environment
    • February 29, 2020
  • Humans, Futurism, Intelligence and AI 10
    • People
    AI Embodies Gardner’s Vision: A Look at Multiple Intelligences
    • June 27, 2023
  • 11
    • Cities
    U.S. States Offering The Most Coronavirus Support
    • May 6, 2020
  • 12
    • People
    Has The World Gone Far Enough In Women’s Rights?
    • April 1, 2020
Trending
  • Camping 1
    The Summer Adventures : Camping Essentials
    • June 28, 2025
  • 2
    Meralco PowerGen’s PacificLight starts up 100 MW fast-response plant in Singapore
    • June 20, 2025
  • 3
    A Father’s Day Gift for Every Pop and Papa
    • June 14, 2025
  • 4
    Apple services deliver powerful features and intelligent updates to users this autumn
    • June 12, 2025
  • 5
    Apple supercharges its tools and technologies for developers to foster creativity, innovation, and design
    • June 11, 2025
  • 6
    It’s time to stop debating whether AI is genuinely intelligent and focus on making it work for society
    • June 8, 2025
  • 7
    PBBM asks Singapore to invest more in PH renewable energy projects
    • June 6, 2025
  • 8
    Singapore PM Wong arrives in Malacañang
    • June 4, 2025
  • 9
    Renewable energy, carbon credits are priority areas of cooperation for Singapore, Philippines: Lawrence Wong
    • June 4, 2025
  • 10
    Singapore businesses eye more investments in PH, says PM Wong
    • June 4, 2025
Social Links
dotlah! dotlah!
  • Cities
  • Technology
  • Business
  • Politics
  • Society
  • Science
  • About
Connecting Dots Across Asia's Tech and Urban Landscape

Input your search keywords and press Enter.