dotlah! dotlah!
  • Cities
  • Technology
  • Business
  • Politics
  • Society
  • Science
  • About
Social Links
  • zedreviews.com
  • citi.io
  • aster.cloud
  • liwaiwai.com
  • guzz.co.uk
  • atinatin.com
0 Likes
0 Followers
0 Subscribers
dotlah!
  • Cities
  • Technology
  • Business
  • Politics
  • Society
  • Science
  • About
  • Lah!

Grab Introduces New Hygiene Measures For Ride-hailing With GrabProtect

  • June 3, 2020
Total
0
Shares
0
0
0

Grab, Southeast Asia’s leading everyday app, today announced GrabProtect, a suite of safety and hygiene measures to minimise risks of the spread of COVID-19 on its transport services. GrabProtect, comprising new safety features, updated safety policies and transport hygiene kits, will enforce higher safety and hygiene standards in the ride-hailing industry. The new measures will be rolled out progressively in Singapore from end-June 2020.


As Singapore exits the circuit breaker period through a phased approach, worries of ‘another wave of infections’ remain. In a recent survey of ride-hailing users conducted by Grab, consumers in six major Southeast Asian markets said that wearing masks (77%), providing hand sanitisers in-car (71%), and disinfecting car surfaces before every ride (61%) are the three most important preventive measures against COVID-19.

“The COVID-19 pandemic has created greater awareness of safety and hygiene across all industries. Safety has always been a core value at Grab and with programmes like GrabProtect, we are setting a higher bar for hygiene standards in ride-hailing. Together with our driver partners, we can help enforce new hygiene habits even before the ride starts,” said Russell Cohen, Regional Head of Operations, Grab.

GrabProtect introduces a new ride routine for safer rides. It starts with ensuring users are healthy and have taken the necessary precautions before getting into a ride. It will also give them the flexibility to cancel and provide feedback to Grab if either party is not wearing a mask, and encourage safer and more hygienic practices like frequent hand sanitisation and use of cashless payment. The measures include:

1. Enforcing better hygiene habits through technology

Grab is rolling out two new in-app features – an online health and hygiene declaration form, and a mask selfie tool.

Since the COVID-19 outbreak, Grab’s driver- and delivery-partners have started submitting daily health declarations through the Grab Driver App.

The new online health and hygiene declaration feature will require all drivers and delivery-partners, as well as passengers to confirm that they do not exhibit COVID-19 symptoms, and have adopted the necessary safety and hygiene measures, before they can start driving, delivering orders or booking a ride.

Drivers and delivery-partners will also be prompted to take a selfie using the mask selfie feature after completing this declaration.

   

Above Sample screenshots of the Health Declaration and Mask Selfie feature in the Grab Driver app. For illustration purposes only.

2. New policies to empower users to make the right choices about safety

As part of our enhanced precautionary measures, Grab will enforce safe distancing within Grab vehicles by disallowing passengers to ride in the front seat beside our driver-partners. This means for instance that a regular 4-seater car will only take up to three passengers.

Additionally, in line with government regulations, all Grab users are required to wear a mask when they are out. If either party shows up without a mask, passengers and driver-partners can cancel the booking by selecting “driver/passenger did not wear a mask” as their cancellation reason. Similarly, both driver-partners and passengers can also cancel rides if either party appears to be unwell by selecting “driver/passenger is unwell” as the cancellation reason. Grab will waive the penalty for cancellations associated with these two reasons.

Grab has also updated its in-app ratings and feedback feature as well as Help Centre with options to report health and hygiene-related concerns. These enable users to provide feedback after every interaction, such as whether their driver/delivery-partner or customer practiced good personal hygiene, or took precautionary measures such as contactless delivery. Grab will take the necessary actions, including the suspension of driver-partners’ and passengers’ ride-hailing accounts, to protect the safety and well-being of its users.

3. Equipping vehicles with hygiene kits

Since March, Grab has made available about 100,000 face masks and sanitisers for our driver- and delivery-partners to collect at various locations. Grab is also exploring partnerships with manufacturers and suppliers across Southeast Asia to make it easy and affordable for drivers and delivery-partners to purchase hygiene products at discounted rates.

Grab will continue to evaluate its measures and policies, and adapt as the situation evolves. Our users can expect more information on these measures through in-app updates over the next few weeks.

Total
0
Shares
Share
Tweet
Share
Share
Related Topics
  • COVID-19
  • Grab
  • Grab SG
  • GrabProtect
  • Smart City
  • Transportation
dotlah.com

Previous Article
  • Lah!

SGX Announces Launch Of Singapore Single Stock Futures And Signs MSCI Singapore Licence Agreement

  • June 3, 2020
View Post
Next Article
  • Lah!
  • Technology

SMU Launches The Lee Kuan Yew Global Business Plan Competition Lite Edition To Inspire Creative Solutions for New Normal

  • June 4, 2020
View Post
You May Also Like
View Post
  • Lah!

Tariffs, Trump, and Other Things That Start With T – They’re Not The Problem, It’s How We Use Them

  • John Francis
  • March 25, 2025
View Post
  • Lah!

Canonical announces 12 year Kubernetes LTS

  • John Francis
  • March 4, 2025
dotlah-smartnation-singapore-lawrence-wong
View Post
  • Artificial Intelligence
  • Featured
  • Features
  • Lah!
  • Machine Learning
  • Technology

Growth, community and trust the ‘building blocks’ as Singapore refreshes Smart Nation strategies: PM Wong

  • Dean Marc
  • October 9, 2024
dotlah-singapore-ndp-2024
View Post
  • Lah!

Here’s what to expect for NDP 2024!

  • dotlah.com
  • August 9, 2024
dotlah-singapore-airlines_may_21-1716298816
View Post
  • Lah!

Severe turbulence during Singapore Airlines flight leaves several people badly injured. One man died

  • majulah
  • May 22, 2024
dotlah-pm-lee-lawrence-wong-9656d4cd-1fa4-40ed-905d-e19e639b8476_728802dd
View Post
  • Lah!
  • People
  • Politics

End of Lee Era for Singapore as PM Steps Down

  • dotlah.com
  • May 16, 2024
DPM Lawrence Wong will be Singapore's fourth prime minister on May 15. ST PHOTO: LIM YAOHUI
View Post
  • Lah!
  • People
  • Politics

7 things to know about Singapore’s next prime minister Lawrence Wong

  • dotlah.com
  • May 15, 2024
When asked about his leadership style, DPM Lawrence Wong said he will be open and consultative, but he will not shirk from doing what is necessary for Singapore's future. ST PHOTO: LIM YAOHUI
View Post
  • Features
  • Lah!
  • People
  • Politics

‘We are prepared to relook everything’: Lawrence Wong on a changing society and his hopes for S’pore

  • dotlah.com
  • May 15, 2024


Trending
  • goswifties-taylor-swift-travis-kelce-fathers-daughters-super-bowl-bonding 1
    • Features
    • People
    How Taylor Swift Unexpectedly Brought Fathers and Daughters Together Through Football
    • February 11, 2024
  • ruth bader ginsburg 2
    • People
    • Techton
    Ruth Bader Ginsburg Forged A New Place For Women In The Law And Society
    • September 25, 2020
  • 3
    • Cities
    Tools To Help The Travel Industry’s Recovery
    • December 9, 2020
  • 4
    • Society
    How Contagious Is The Wuhan Coronavirus And Can You Spread It Before Symptoms Start?
    • January 30, 2020
  • 5
    • Lah!
    New Study Claims Racial And Religious Harmony Is Flourishing In Singapore
    • August 12, 2019
  • 6
    • Lah!
    What It Takes To Put Out Forest Fires
    • September 23, 2019
  • hong-kong-mtr-cheung-yin-7PrfWLpoPSs-unsplash 7
    • Cities
    Top 10 Cities With The Best Public Transport
    • December 16, 2022
  • 8
    • Lah!
    DBS To Adopt The Equator Principles
    • November 19, 2019
  • 9
    • Cities
    • Lah!
    CapitaLand Is First To Win Top BCA SGBuilds Star Award For Developers For Expanding Singapore’s Foothold Overseas
    • August 28, 2020
  • 10
    • Lah!
    “We choose to go to the moon”: Lessons from X
    • August 1, 2019
  • dubai 11
    • Business
    • Cities
    Best City To Open A Company Worldwide
    • February 20, 2021
  • 12
    • Cities
    MAS Advises Financial Institutions To Adopt Recommended Measures For DORSCON Orange
    • February 9, 2020
Trending
  • 1
    Why climate summits fail – and three ways to save them
    • October 21, 2025
  • Bluetooth speakers 2
    Best Bluetooth Speakers Under $200 (2025 Edition)
    • October 16, 2025
  • 3
    Apple Vision Pro upgraded with the powerful M5 chip and comfortable Dual Knit Band
    • October 15, 2025
  • 4
    Apple unveils new 14‑inch MacBook Pro powered by the M5 chip, delivering the next big leap in AI for the Mac
    • October 15, 2025
  • 5
    Apple introduces the powerful new iPad Pro with the M5 chip
    • October 15, 2025
  • 6
    Singapore’s national identity excludes those who don’t look like a ‘regular family’
    • October 9, 2025
  • Smart Watch 7
    Best Smartwatches, Your Gateway to Health Monitoring and Everyday Use
    • October 5, 2025
  • Cooking pots and pans 8
    Best Pots and Pans 2025: All-Season, All-Purpose Picks for Every Kitchen
    • September 23, 2025
  • 9
    Politicians love comparing NZ’s economy to Singapore or Ireland – but it’s simplistic and misleading
    • September 21, 2025
  • Kitchen Knives - Best All-Around Picks in 2025 10
    Kitchen Knives : The Surgeons of Cooking – Best All-Around Picks in 2025
    • September 15, 2025
Social Links
dotlah! dotlah!
  • Cities
  • Technology
  • Business
  • Politics
  • Society
  • Science
  • About
Connecting Dots Across Asia's Tech and Urban Landscape

Input your search keywords and press Enter.